WARRANTY CLAIM PROCEDURE

FAILURE INVESTIGATION WARRANTY REPORT 

WARRANTY NO	DATE
CUSTOMER NAME
MACHINE OR TRUCK TYPE
MACHINE OR TRUCK VIN NUMBER
ENGINE SERIAL NUMBER
WARRANTY START DATE
FAILED DATE
FAILED AT –  HOURS OR KMs
ATTACHMENT / TYPE OF WORK
CUSTOMER COMPLAINT / PROBLEM DESCRIPTION
FAILED COMPONENT DESCRIPTION & SERIAL NUMBER

 

• BRIEF HISTORY / PREVENTIVE MAINTENANCE RECORD:

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• FAILURE OBSERVATION:

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• CAUSE OF PROBLEM / FAILURE ANALYSIS:

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• CONCLUSION:

 

FAILURE IS WARRANTABLE

FAILURE IS NOT WARRANTABLE

 

• RECOMMENDATION / COMMENTS (if any :

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Prepared by                                                                                                                                   

1st Step: After the truck has been sold to customer, warranty registration takes effect with the sales dates on the invoice.
2nd Step: Whenever there is a defect on the truck, a mail will be sent to warranty person to confirm the warranty status of the truck and the defective part in question.
3rd Step: Approval will be given if the truck and defective part is under warranty. If the truck is not under warranty, customer will bear the cost of repair.
4th Step: If the truck is under warranty, necessary information needed for claim will be supplied to the warranty person e.g. pictures of the name plate, old parts removed and front view of the truck
5th Step: As soon as the job is completed, warranty invoice must be closed and submitted to the warranty person for claim process to start.
6th Step: Warranty claim will be submitted on dealer’s portal and payment will be made afterward.